Friday, September 12, 2008

Kheng Soon Service - 1st inspectrion!

Posted by Eugene at 6:54 PM

8.50am... sigh.. wanna go or go on monday?.. go.. no go... go.. no go... okla go go go.... packed my laptop.. check the camera's battery.. had breakfast..... oh 9.30am... here we go.... well currently my cars is on 2450km.. its time to do the first inspection and get the warranty go on... Ofcourse this time will be abit difference because i am planning to do something more not just for me but also fellows 206ers.



Ah dang.. traffic jam... i tot at 9.45 everyone supposed to be in thier office or shop or whatever they do and not on the road....

Anyway reaches KS (Kheng Soon) service center at 10.10am.. hopefully there is not much peoples there with thier car wanting attention. Actually this is my third time here.. the first time nothing was done cause i havent got the information stickers stick on my service booklet. 2nd time here with complete booklet to fix the ignition hub and now for the 1st inspection service.


All blue... even the 206cc also blue.. camo? hehe


Where to go?


Front desk. (The door at behind lead to the garage/workshop)
I was greeted by a nice young lady... and pretty too :p.. but i forgot to ask for her name.. sigh~ maybe next time... the person sit next to her is the Service advisor, En. Yazid Zakaria.


Actually there is alreadi 2-3 customers there that came earlier than me... and i tot 10am was early


I took the picture of the 1st inspection coz today will be the last day i ever see it again hehe
After passing my service booklet and the free service voucher to the nice young lady, she begin to type in info/register my cars information such as current mileage etc.. and when all is done i begin to requested her if it possible for me to met someone that can answers some questions i had for them and izzit possible for me to take some photo? The she told me she will arranged someone to talk to me..


The customer waiting area
After waiting for awhile someone (En.Shariman, Techical Advisor) came to me and i explain my intentions to him about needing some answer to some hot questions and also take some photo. And he told me he need to inform his 'Boss' first.

Well fine with me... and another wait...


Big LCD TV at the waiting area with astro and dvd player (well last time i was here they dont even had an anthenna for the tele, hehe upgraded)

Help yourself with some drinks... (better than last time, none at all.. another upgrade)

407 in the middle of the lobby as KS also is a sales center with showroom


No need to explain.....


At the left side of the main enterance it lead to the garage/workshop located at the back of the building. There is couples of 407, 206cc and that pakcik is watching a Citroen.


Enterance of the garage/workshop, kinda loosk like a big hanger.. some 407s, 405, couples of 206 and 206cc

Well finally i manage to talk to someone, at first i was talking with En. Yazid the service advisor and got some questions answer.

Q- what is the actual servicing interval?
A- Actually if following the Peugeot (France) it is every 20,000km.. but for Naza it is every 10,000km.

Q- Since the service voucher only had the 1st 2500km then first service at 20,000km, what about 10,000km?
A- Yes you need to come for the 10,000km servicing.

Q- What does the free service includes?
A-For bestari it is 2 free servicing and for 407 it is 1 free servicing.. and you had to pay for the parts. (i think he misunderstand my questions)

Q- I means the 3 yrs free service and maintainance vouchers, what does it includes?
A- Oh thats one includes labour and parts till 60,000km or 3 years.

Q- When i bought my car its supposed to be 5 years warranty, but why in the service booklet only stated 3 years? From 2008-2011.
A- That i need to refer to my 'Bos'

Q- Can the customers bring thier own oil/lubricant?
A- Yes, just only that.

(I forgot to ask what brand of lubricant they uses there, but i did saw some advertising of Caltex lubricant)

Q- Common question, will changing to bigger rims void the warranty?
A- Depends on what sort of rims, original peugeot rims wont void it.

Q- What about sportivo rims (16")?
A- That you might get the warranty from Naza itself.

Q- What about others rims, 16" for instant.
A- Its might void the warranty for the suspension absorber systems.

Then the 'Boss' (sorry forgot to get his name) came.

BA- Actually the warranty is only for 3 years and not 5 years. There is no 5 years warranty for bestari unless it is extended warranty given by Naza itself.

Q- But when i bought my 206 premium its stated with 5 years warranty (showing him the leaflet for premium)
A- Actually currently there is no more 5 years warranty, only 3 years.. (why they still put this up? - The 'Boss' asking his staff)

Q- Then what about mine? It definately stated 5 years warranty with 3 years free service.
A- For that you need to get it black n white, normally its come in form of voucher that stated extended warranty. Maybe you should ask your SA to get it.

Car being fixed


Q- Alot of bestari owner wishes to change thier steering logo to peugeot, is that possible? Do you sell the lion emblem for it?
A- We only sell the lion logo for the rims cap.. we didnt sell any logo for the steering, and it is very dangerous tempting with the steering wheel logo as the airbag is underneth it. so we wouldnt do it or recommand it to be done. You dont want to had a lion mark on your forehead when it deploy dont do?

Q- Is there anyway to change it then?
A- Yes buying the whole set of the airbag.

Q- How much?
A- Rm 10k.

gulp~


My car's jobsheet


Finally my BB lion being inspected

Q- What about the engine logo? can it be change?
A- Yes, it is just a stickers.. you can change it but it just a stickers.

Q- How much does it cost?
A- RM26

Q- Ok thanks, can i take some photo of the place?
A- Yeah, go ahead..

Thanks.


This is how the airbag deploy it will break the 3 part (red line) of the steering wheel and flip over while the airbag is inflated in a very high speed.


Everything seems to be in tip top conditions


They even gave you a folder to put all your ducoments/service booklet in


Well first of all i wish to thanks the KS staff and management for answering my question and letting me wander around the whole center hehe..

Now what do i learned?.. hmm well first of all... anything original parts that been taken out of unathories modified, will void the warranty... i guess everyone know that.. so next time when you change something... kept the original part.. just incase anything happens.. change it back hehehe.

The high rev (rpm) for the auto gear is a common problems.. cant be fix i guess.. so the best way is using tiptronic to manually change from 2nd to 3rd gear (hi rev mostly happen at 2nd gear)

The squeeky sound on the front doors, magically dissapered.. dunno why... the 'misty' front light... best to take the photo of it as when you are at the SC it might not happen.. so take photo as prove.. its also easier for them to claim the warranty.

Well i guess thats all for now... till next time.. the 10,000km... till then


Damn... go back also jams (1.45pm)

 

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